Learn about the claims process

First, tell us what happened.

Filing is fast and easy, especially if you do it online 或与 我们的程序. You’ll be able to check status, find a shop, set up direct deposit, 和更多的.


  1. 告诉我们发生了什么.
  2. 我们会查清楚的.
  3. Get an estimate and repairs.
  4. We'll arrange payment - less your deductible – for covered losses.
  5. Buckle up, the road is calling!

Cracked or broken auto glass isn’t just inconvenient. 这也很危险. We’ll help you get the repair or replacement you need.

Five steps, no sharp edges:

  1. 告诉我们发生了什么.
  2. Decide on repair or replacement.
  3. 工作做完了吗?.
  4. We'll arrange payment - less your deductible – for covered losses.
  5. Drive happy, the road is clear!

自然是不可预测的, but you can count on 国营农场 to help you recover from wind and hail damage done to your home and property.


  1. 告诉我们发生了什么.
  2. We’ll review your claim and policy.
  3. We’ll provide you with next steps.
  4. We'll arrange payment - less your deductible – for covered losses.
  5. Start singing (in the rain)!

Few things are as stressful as a break-in or burglary. We’ll help you move on with your life.


  1. 向警方报告盗窃案.
  2. 告诉我们什么东西被偷了.
  3. We’ll review your claim and policy.
  4. We'll arrange payment - less your deductible - for covered losses.
  5. 继续你的生活吧!

Broken pipes and appliances could cause extensive damage. We’re 在这里 to help you recover.


  1. Try to stop or reduce the damage.
  2. 告诉我们发生了什么.
  3. 我们会查清楚的.
  4. We'll arrange payment - less your deductible - for covered losses.
  5. Enjoy your happy place, again!

Workplace injuries may impact your business. We’ll help you take care of your employees while protecting what you’ve worked so hard to build.


  1. 查明发生了什么事.
  2. Get a Claim Kit for your state.
  3. Follow the instructions in your kit.
  4. We’ll pay based on your policy and state laws.
  5. Keep doing what you do so well!




你可以存档你的汽车 & motorcycle claim by phone if you like, but 网上申请 或与 我们的程序 是快速和容易的:

  • 控制自己 – check the status of your claim, upload photos and other documents, 设立直接存款, communicate with your Claims team, get electronic notifications, 和更多的.
  • 找一家维修店 – The choice of repair shop is yours, but keep in mind our 选择服务 shops provide a guaranteed completion date and limited lifetime warranty.
  • 选择租赁 – If you have rental coverage on your policy, you may be able to choose a replacement vehicle to use while yours is in the shop.
  • Complete a virtual estimate -又快又容易. If you’ve filed a claim and declined our 选择服务®计划, our Photo Estimate tool can help if the damage is external and minor, and you still have access to your vehicle. It will help you take guided photos of your vehicle damage to get an initial estimate and payout for covered damage as early as 48 hours from submission.

    通过 州立农场移动应用 要使用这个工具. (Not available in Massachusetts or Rhode Island).
  • 放轻松 – our mobile app lets you access claim information and complete tasks w在这里ver you are, 只要你愿意.

If you have rental coverage on your active policy, you may be eligible. Here’s a quick way to find out:

  • Look for “Coverages” on your 国营农场 insurance card.
  • If t在这里’s an “R” in the line of characters, it means you have rental coverage.
  • You may also be able to rent a car if your car is stolen. Talk to your claim specialist to see if you qualify.

Paintless Dent Repair (PDR) takes out the dents and dings without damaging your car’s finish. 了解更多关于PDR的信息

使用 承包商定位器 to find a vendor in your area to assist in locating a contractor to repair your home.

Your policy contains limited coverage for jewelry, but you can broaden coverage and increase your limits with a Personal Articles Policy that protects jewelry and other valuables.

Note: This contains only a general description of available coverages and is not a statement of contract. All coverages are subject to all policy provisions and applicable endorsements. For further information, see your 国营农场 agent.